SaaS teams opening a platform
Customers want to build on you, and the API is about to become your most public interface.
Public APIs your customers build on, and integrations with the systems you cannot change: ERPs, carriers, banks, government gateways. Designed, documented, versioned and monitored like the product surface they are.
If one of these sounds like your week, the scope call will be a productive 45 minutes.
Customers want to build on you, and the API is about to become your most public interface.
Orders, stock and invoices move between systems by CSV and goodwill.
An upstream API changed silently on a Friday and you found out from customers.
Spec first, reviewed against real consumer use cases, so the API is pleasant before it is permanent.
Implementation with contract tests on both sides of every integration boundary.
Dashboards and alerts for latency, error rates, and the partner API that silently changed on a Friday.
A typical engagement · Partner integrations
Instead of a bespoke integration per partner, we build one clean internal API with an adapter per partner format, contract tests on every boundary, and monitoring that catches a partner silently changing their format before your operations do.
Almost certainly, old and undocumented systems are normal territory for us. Worst case is file-drop integration, and we are honest when that is the ceiling.
Monitoring catches breaking changes fast. Retainer clients get fixes within an agreed response time; otherwise your team gets runbooks for the common failures.
Yes: docs, API keys, usage dashboards and sandbox environments, the full surface your customers' engineers touch.
No obligation. If we are not the right fit, we say so on the call.