Teams after a launch
The build team moved on, and production questions now have no owner.
Production software, kept healthy
Software rots without attention: dependencies age, traffic patterns shift, and small bugs compound. A retainer keeps senior engineers who know your system on call, with a written response time.
What is included
- Agreed response times, written into the contract
- Security patches and dependency updates
- Monitoring, alerting and incident response
- Monthly engineering hours for improvements
- Quarterly health report in plain language
- Priority scheduling for larger work
Who this is for
If one of these sounds like your week, the scope call will be a productive 45 minutes.
Businesses on someone else's code
The system works today, and that is the only guarantee anyone will give you.
Founders tired of 2am
You are the on-call rota, and it is starting to show.
How this engagement runs
Onboard
We learn your system, wire up monitoring, and fix the alarming things we find during onboarding.
Maintain
Patches and small fixes ship monthly; incidents get response within the agreed window.
Improve
Unused retainer hours roll into improvements you choose each month, so you always get value.
- Your stack
- Sentry
- Grafana
- GitHub Actions
- Terraform
A typical engagement · Production support
A retainer that keeps production healthy
Software rots without attention: dependencies age, traffic shifts, small bugs compound. A retainer keeps engineers who know your system on call with a written response time, monthly patch windows, and a pool of hours pointed at improvements you choose.
- Response times written into the contract
- Monthly patching and dependency updates
- Engineering hours for improvements
Common questions
Do you support systems you did not build?
Yes, after a short onboarding audit so we are not guessing during an incident. Supporting systems we did not build is normal for us.
What do retainers cost?
They scale with response time and included hours. After the scope call you get two or three concrete options in writing.
What counts as an incident?
The contract defines severity levels with examples, so 2am pages are reserved for things that deserve 2am.
Stop comparing agencies. See a real plan for your build instead.
- 45 minutes with an engineer, not a salesperson
- Written scope and fixed quote in two working days
- NDA signed before the call if you want one
Book a call
No obligation. If we are not the right fit, we say so on the call.